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FAQ

1. What are the different file formats and what do you need to produce my job?

2. What is your turnaround time?

3. Do you have a minimum?

4. Can I mix and match shirt & ink colors? Can I mix shirt sizes & do I need to order in dozens?

5. What is the proof / approval process?

6. What are Pantone (PMS) Colors vs. CMYK colors vs. Thread colors?

What are the different file formats and what do you need to produce my job?

FOR EMBROIDERY: you can supply just about any clear file format, and we will digitize it into an embroidery file which is readable by our equipment. The cost is usually around $40 for a typical left chest design, and goes up from there depending on stitch count.

FOR PRINTING: Vector based art is the most widely excepted format for spot color printing and ultimately that’s what is needed. Vector based formats may be in the following file extensions.

.eps – Encapsulated Post Script (universal vector format)
.pdf – Acrobat PDF file
.ai – Adobe Illustrator file
.cdr – Corel Draw file (please convert to eps, or ai with fonts converted)

All Files must be 300 DPI or better, in order to print. Typically these file formats include .pdf, .eps, and .ai with all fonts converted to outlines.

NOTE: you can not take a non-vector file (e.g. .jpg, .gif, etc. and “save as” a vector file. The native vector file must be created as such in a vector drawing program like Adobe Illustrator or Corel Draw. If you can not supply it as native vector, we can re-create it for you at a nominal charge ($25 and up). Call or email for details.

ALL Jobs are digitally proofed before production is run via a pdf file to your indicated E-mail address.

Please note: While many files can have these extensions, they don’t always contain vector based art. Only after full review of your file can we determine if your art is acceptable.

Other formats are also acceptable but may require art charges to prepare them for printing. Art fees will apply for unusable art supplied.

What is your turnaround time?

Typically we produce jobs within 2 weeks (+ shipping time) of final art or order approval.

We always work with our customers to meet their requirements, but turnaround times vary by season and are heavily dependent on the customer’s ability to make quick decisions and timely approvals.

Do you have a minimum?

For Screen Printing we will do an order as small as 12 shirts per design but there will be some restrictions on size and number of colors. We recommend printing at least 24 for best pricing.

For embroidery we have no minimums, but you will pay more for small orders.

Can I mix and match shirt & ink colors? Can I mix shirt sizes & do I need to order in dozens?

Yes. Different shirt colors are ok as long as the ink colors are the same. You must order at least 12 of each shirt color. If we need to change ink colors additional fees will apply.

You can order as many different shirt sizes as you want and you DON'T have to order in dozens, unless otherwise stated.

What is the proof / approval process?

On all new orders we will be sending you an art proof for your review. This proof will state the size, colors and overall location of your print job.

Please make sure to look over the proof carefully as once it is approved we will be printing exactly that.

IT IS THE CUSTOMER’S RESPONSIBILITY TO CAREFULLY CHECK THE PROOF as if it’s the first time you are seeing it: spelling, phone numbers, addresses, etc.

If we do not receive your art approval we cannot proceed with your job.

Having your email set for a confirm receipt ensures that we in fact did get your reply, if you did not get a confirm receipt, we do not have your approval.

What are Pantone (PMS) Colors vs. CMYK colors vs. Thread colors?

We follow the pantone solid coated chart for all of our ink colors. This refers to a worldwide color matching system called Pantone (pms) color.

We will match any pantone color provided for your artwork as close as possible & we prefer you indicate what pantone colors you would like for your print jobs.

If your pantones are provided we will match as close as possible to the color of your art & assign it a pms color for proofing.

NOTE that while there are over 1,000 PMS colors, we sometimes have to approximate the color with a closely matching ink or thread (there are far fewer thread colors - in the hundreds - but we can usually match pretty closely).

CMYK is a four-color process (which blends Cyan, Magenta, Yellow, Black ink colors) used to achieve millions of colors in the spectrum.